This tool asks a series of questions aligned to a world class, globally recognised management framework – the Baldrige Criteria for Performance Excellence. The framework has been developed over many years around 7 Criteria which are common – and essential – to all successful organisations. They include Leadership; Strategy; Workforce; Customers; Measurement, Analysis and Knowledge Management; Operations as well as Results.

Please answer all the questions as honestly as possible to gain a high level overview of where your Strengths – and Opportunities for Improvement are. There are no right or wrong answers.

We will then send you a more detailed overview of your organisation based on your answers.

Rest assured your responses will remain completely confidential and are not used for any other purpose.

The system will automatically save your assessment when you click Start or NEXT. You may return to complete your assessment at any time provided you use the same computer.